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Terms of Service

Last updated: October 16, 2026

These Terms of Service (“Terms”) are an agreement between you and Divergent Dental Resources, LLC (“Divergent Dental,” “we,” “us,” or “our”). They govern your access to and use of this website, the Divergent Dental Hub at hub.divergentdental.com, our automated reporting software, and related services (together, the “Services”). These Terms replace our earlier End User License Agreement and the separate terms previously posted in the Hub.

By registering for or using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of an organization, you confirm that you are authorized to bind that organization, and “you” includes that organization. If you do not agree, do not use the Services.

1. The Services

The Services help dental practices understand and grow their business. Depending on your plan, they include:

  • Daily dashboards and morning huddle reports
  • Key performance indicator (KPI) analytics and multi-location reporting
  • Scheduled report delivery and encrypted PDF reports
  • Patient engagement tools, such as call lists, patient forms, reminders, and online booking
  • Integration with practice management systems such as Open Dental and Dentrix
  • Ask Silas, an artificial intelligence (AI) assistant that answers questions about your practice

What each plan includes is described on our pricing page and in your order or subscription. We may add, change, or remove features over time.

2. AI Features (Ask Silas)

  • AI can make mistakes. Ask Silas generates answers with AI. Its answers may be inaccurate, incomplete, or out of date, and may differ from the figures in your reports.
  • Not professional advice. AI answers are for general information only. They are not financial, accounting, tax, legal, clinical, or other professional advice.
  • Your responsibility. You are responsible for reviewing AI answers and checking them against your reports and records before you rely on them or make decisions based on them.
  • No patient information. Do not enter patient names or other protected health information into Ask Silas.
  • Usage limits and changes. Ask Silas is subject to the usage limits of your plan. We may change those limits, and we may change, suspend, or discontinue AI features at any time.
  • Your conversations. How we store, review, and retain Ask Silas conversations is described in our Privacy Policy.

AI answers are provided “as is” under Section 12. To the maximum extent permitted by law, Divergent Dental is not liable for decisions made in reliance on AI answers.

3. Accounts and Security

  • Accurate information. Provide truthful, complete registration information and keep it current.
  • Credentials. Keep your password confidential. You are responsible for activity under your account. Do not share credentials; add each person as their own user instead.
  • Multi-factor authentication. We may require or recommend MFA. Where it is on, you are responsible for keeping access to your authentication device.
  • Notice. Tell us right away about any unauthorized use of your account.

4. License and Acceptable Use

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription, for your internal business purposes.

You agree not to:

  • Access the Services through unauthorized means or bypass security measures
  • Attempt to access other customers’ data or accounts, or our systems beyond your permissions
  • Use bots, scrapers, or other automated tools to extract data without our written permission
  • Interfere with or disrupt the Services or their infrastructure, or upload malicious code
  • Copy, modify, or create derivative works of the Services, or reverse engineer, decompile, or disassemble them
  • Resell, sublicense, lease, or redistribute the Services without our written authorization
  • Misrepresent your identity or affiliation
  • Use the Services for any unlawful purpose or in violation of applicable law

We may suspend or terminate access that violates this section.

5. Your Data

Your data is yours. You keep all rights to the practice data you provide to or sync with the Services. You grant us a limited, non-exclusive license to process, store, and display that data only to provide and support the Services for you. This license ends when your account is closed and your data is deleted.

We will not sell your practice data or use it for any purpose other than providing and improving the Services. We may use aggregate, de-identified data that cannot be traced to any practice, provider, or patient for service improvement, benchmarking, and group or industry trend reporting, as permitted by your Business Associate Agreement.

6. HIPAA and Business Associate Agreements

  • BAA required. If you are a covered entity or business associate under HIPAA, a signed Business Associate Agreement (BAA) must be in place before protected health information (PHI) is sent to or processed by the Services. See our Business Associate Agreement page to request one.
  • Shared responsibility. We safeguard data within the Services. You are responsible for sharing data with the Services in compliance with applicable law and your own HIPAA obligations.
  • Safeguards. We maintain administrative, physical, and technical safeguards as the HIPAA Security Rule requires, including encryption, access controls, audit logging, and per-practice database isolation.

If these Terms and your BAA conflict on the handling of PHI, the BAA controls.

7. Fees, Billing, and Refunds

  • Subscriptions. The Services are sold by subscription, billed in advance each month, or each year where annual billing is offered.
  • Payment. Payments are processed by Stripe and charged automatically to your payment method at the start of each billing cycle. You authorize us to charge all fees you incur.
  • Automatic renewal. Your subscription renews automatically each billing cycle until it is cancelled.
  • Satisfaction guarantee. If you are not satisfied within the first 14 days of your original subscription, we will refund that first payment in full. After 14 days, payments are non-refundable, except as required by law.
  • Price changes. We will give at least 30 days’ notice before a price change takes effect. You may cancel before the new price applies.
  • Late payment. We may suspend access to accounts with overdue payments until payment is received.

8. Cancellation and Termination

  • By you. You may cancel at any time in the Hub or by emailing support@divergentdental.com. Cancellation takes effect at the end of the current billing period.
  • By us. We may suspend or terminate your account if you breach these Terms, fail to pay, or your use poses a security risk. We may also end the Services for any reason with 30 days’ notice, and will refund any prepaid fees for the period after termination.
  • Your data after termination. Your right to use the Services ends at termination. We keep your data for 90 days so you can request an export, then permanently delete it unless law or your BAA requires us to keep it longer.

9. Service Availability, Support, and Updates

We use commercially reasonable efforts to keep the Services available, but we do not guarantee uninterrupted access. The Services may be unavailable during scheduled or emergency maintenance, third-party outages (such as AWS or DNS providers), or events beyond our control. We will try to give notice of planned maintenance.

We provide reasonable support during normal business hours. We may release updates and new versions of the Services, which are covered by these Terms. Any service level commitments are defined in your order or subscription.

10. Intellectual Property and Feedback

The Services, including their software, design, report templates, documentation, and related intellectual property, belong to Divergent Dental Resources, LLC and its licensors. Reports generated from your data are yours to use, but the templates, formatting, and design remain ours.

If you send us suggestions or feedback, we may use them without compensation or attribution.

11. Compliance and Export

You are responsible for making sure your use of the Services complies with the laws, regulations, and professional standards that apply to you. The Services are operated from the United States, and you agree to comply with applicable export and import laws.

12. Disclaimers

THE SERVICES AND ALL CONTENT, REPORTS, AND AI ANSWERS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. The Services are not professional dental, medical, legal, financial, or business advice. See our Disclaimer.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIVERGENT DENTAL RESOURCES, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Divergent Dental Resources, LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal and accounting fees) arising from (a) your use of the Services, (b) your breach of these Terms, (c) your violation of any third-party rights, including HIPAA obligations, or (d) any data you submit to the Services.

15. Dispute Resolution and Arbitration

If you have a dispute with us, please contact us first at support@divergentdental.com so we can try to resolve it informally. If we cannot resolve it within 30 days, you and Divergent Dental Resources, LLC each agree to resolve any claim or dispute (except claims for injunctive or equitable relief) by binding arbitration through the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. Unless we agree otherwise, arbitration will take place in Denton County, Texas.

Claims must be brought individually, not as a plaintiff or class member in any class or representative proceeding. You and Divergent Dental Resources, LLC each waive the right to a jury trial and to take part in a class action.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. For any matter not subject to arbitration, you agree to the personal jurisdiction of the state and federal courts located in Texas.

17. General

  • Entire agreement. These Terms, your order or subscription, your BAA, and the policies referenced here are the entire agreement between us about the Services.
  • Changes. We may update these Terms. We will notify you of material changes through the Hub or by email. Continued use after changes take effect means you accept them.
  • Severability. If any provision is unenforceable, it will be limited to the minimum extent necessary, and the rest stays in effect.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact Information

For questions about these Terms, please contact:

Divergent Dental Resources, LLC
Email: support@divergentdental.com
Phone: 888-755-5728